Mastek's application management services enable customers in verticals as diverse as insurance, banking and government to:

• Improve stability and efficiency of mission-critical applications
• Refocus their energies on strategic initiatives by handing over the maintenance and enhancement of business applications to a trusted and reliable partner
• Improve quality of service
• Keep their applications in line with the latest technologies
• Migrate to new and emerging technologies
• Reduce total cost of ownership

Mastek's application management outsourcing services are backed-up by almost three decades of experience, mature processes and robust delivery systems.  Even more important, though, is our commitment to go beyond service level agreements (SLAs) and deliver consistent and lasting value.  We do this by building long-term partnerships with our customers.

Our services include:

• Continuous maintenance and enhancement
• Collaborative application management

Continuous Maintenance and Enhancement

The business landscape is changing rapidly and so is the technology that drives enterprises.  Your applications must quickly evolve to keep pace with changing business needs as well as shifts in technology.  In addition, as your business grows, the demands on existing applications will increase, and you must ensure that they are stable and available when your customers need them.

Mastek's application maintenance and enhancement solutions which align to pre-agreed SLAs include:

• Quick turnaround of service and change requests
• Preventive maintenance to forestall problems
• Planned and phased enhancements to improve performance of applications
• Helpdesk and production support for problem and incident management

Mastek is a flexible organisation and we can tailor the engagement model to suit your specific needs.  Our offshore transition methodologies speed up knowledge transfer and ensure that you can reap the benefits of sending your applications offshore as soon as possible.

Collaborative Application Management

Collaborative Application Management (CAM) is a unique approach to application management outsourcing. Through CAM, Mastek helps its global partners to achieve immediate cost savings and business benefits and to build new long-term capabilities within their organisation.

Many companies planning to send applications offshore believe that to derive maximum value they must relinquish control of applications to the offshore partner.  This may be true in some offshore engagements but CAM strikes an optimal balance between value and control.  CAM enables customers to build offshore leadership so that they retain control, while maximising value through the use of Mastek's resources and expertise.

This collaborative model delivers four tangible benefits:

• Builds offshore capability within the customer organisation
• Enables the customer to develop mastery of business processes
• Promotes innovation
• Gives control and transparency to the customer